Make sure our emails get to you

PS2

Changes to our IP address

Find out how to adjust your email settings to ensure you receive emails from PlayStation.

Our IP address is a unique number that identifies all emails sent by PlayStation and which your email program uses to identify emails from PlayStation as safe.

Our emails can contain important service notifications, special offers, product updates and general PlayStation news.

In December 2012, we added a new IP address for emails from PlayStation: eu.playstationmail.net.

To ensure you receive our latest updates, make sure your email preferences have been set to allow images from this IP address - this will mean that any important messages we send you via email do not end up in your Spam folder.

Previously, you may have received emails from PlayStation from the following IP addresses:

  • emails.eu.playstation.com
  • eu.playstationmail.com

To continue receiving emails from PlayStation, you should ensure that all of the above IP addresses are added to your email preferences.

Make sure our emails get to you

Changes to our IP address


Mark PlayStation emails as safe

Make sure PlayStation emails are reaching your inbox.


Google™ Mail

If you have a Google Mail account, use this guide to find out how to mark PlayStation emails as safe.


MSN® Hotmail

If you have an MSN Hotmail email account, use this guide to find out how to mark PlayStation emails as safe.


Windows Live™

If you have a Windows Live email account, use this guide to find out how to mark PlayStation emails as safe.


Yahoo! Mail

If you have a Yahoo! Mail account, use this guide to find out how to mark PlayStation emails as safe.

Share

Google+

Grief Reporting

Grief Reporting

Tell us if someone is spoiling your online experience with PlayStation.

Find out more

Online Support

Online Support

Find and share information and advice with the PlayStation Community.

Find out more

Play Safe

Play Safe

Find out how to have fun and stay in control when you're on PlayStation.

Read more

Track and Trace

Track and Trace

Repair progress or return authorisation

Track Now

Help & Support and Contact Information

Here you can find contact details for Sony Computer Entertainment New Zealand and solutions to any problems you're experiencing with our products.

Contact us